Overview
Totality Entertainment (“Totality,” “we,” “us,” or “our”) is a Los Angeles-based live entertainment company operating under Totality Entertainment and its performance brands — Jingle 5, Holly Belles, The Dead Beats, and Finesse.
This Privacy Policy applies to information we collect through our website, booking inquiries, event services, marketing communications, and any other interactions you have with us. By using our services, you agree to the practices described in this policy.
We do not sell your personal information to third parties. We use your information solely to deliver, improve, and communicate about our services.
Information We Collect
We collect information you provide directly to us, as well as information generated through your use of our website and services.
Information you provide:
- Name, email address, phone number, and event details submitted through our contact or booking forms
- Billing and payment information processed through our secure payment partners (we do not store full card numbers)
- Contract and agreement details, including event date, venue, and service scope
- Communications you send us via email, social media, or other channels
- Testimonials or reviews you voluntarily submit
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and navigation paths on our website
- Referral source (how you arrived at our site)
- Cookie and analytics data (see Section 5)
How We Use Your Information
We use the information we collect to provide and continuously improve our entertainment services.
- To respond to booking inquiries and communicate event logistics
- To prepare, send, and manage contracts and invoices
- To process payments and manage financial records
- To send service-related updates, reminders, and confirmations
- To send promotional communications about our brands and upcoming offerings (you may opt out at any time)
- To analyze website usage and improve our online presence
- To comply with legal obligations and enforce our agreements
- To protect against fraud, spam, or unauthorized access
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with applicable legal obligations.
Client and contract records are generally retained for a minimum of seven (7) years in accordance with standard business and tax record-keeping requirements. Marketing data is retained until you opt out or request deletion. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at the address below.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA).
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal exceptions.
- Opt-Out: Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
- Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 11. We will respond to verified requests within 45 days.
Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete it. If you believe we may have collected information from a minor, please contact us immediately.
Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our payment processing partners are PCI-DSS compliant, and all sensitive data is transmitted via encrypted connections (SSL/TLS).
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of our services following any updates constitutes your acknowledgment of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us directly.
Totality Entertainment
Los Angeles, California
Email: privacy@totalityentertainment.com
Website: totalityentertainment.com
We aim to respond to all privacy-related inquiries within 5 business days.
